FAQ

Where do you ship from?

Sacramento, California
USA

How long does it take to get my order?

Processing times (the time it takes for your order to get shipped):
For in-stock items: 5-7 days after order date.
For pre-order items: 2-4 weeks after preorders end.

Shipping times (varies a bit by location):
Domestic USA: 5-7 days
International: 2-4 weeks

You can check my instagram (@yokudraws) for status updates or potential delays. I will also update the store main page with important updates/delays/announcements.
If you haven’t received your order within 60 days, contact me here and don’t forget to include your order number!

I am a one person business; almost everything on the store is drawn by me and shipped by me. Additionally, most items aren’t made in house, so any manufacturer delays will also delay my fulfillment time. High order counts, postal delays, holidays, and other factors may attribute to higher fulfillment times. I’ll do my best to ship things out in a timely fashion! If your order hasn’t been shipped out in 2 weeks, contact me and I’ll help sort it out asap! Occasionally, I do lose track of orders, and I’m sorry about that.

What’s your return policy?

Refunds are only accepted within 24h of placing an order. Contact me here with your order number and I will process your refund. I do not accept returns. Otherwise ALL SALES ARE FINAL.

Orders that were unintentionally damaged, lost, stolen, returned (due to incorrect address) or otherwise mismanaged through no fault of the customer are eligible for a one-time replacement. I am not responsible for tracking the status of the order once it has been shipped and handed over to the postal service.

Sezzle policy

Sezzle allows you to split your payments over time. The minimum order total to be eligible for this payment method is $20.

Did you draw [this]?

Yep! Everything in this store is my artwork ^^

Will you consider making merch of [character/series]?

I’m open to suggestions! Feel free to drop me feedback and suggestions via my contact form.

What does kiss-cut and die-cut mean?

Kiss-cut and die-cut are terms that describe how the sticker and backing paper are cut.
Die-cut stickers are where both the vinyl material and the paper backing are cut to conform to the sticker shape.
Kiss-cut stickers are where only the vinyl material is cut to the shape of the character. The paper backing is a solid rectangle. Usually, kiss-cut stickers also come with transfer tape layered on top to help align the sticker itself.

What do the T-Shirt sizes mean?

Please refer to the following charts:

Size guide

 XSSMLXL2XL3XL4XL
Length (inches)2728293031323334
Width (inches)16 ½18202224262830
 XSSMLXL2XL3XL4XL
Length (cm)6971747679818486
Width (cm)4246515661667176